Page 207 - @ccess 2 Teacher´s Book

TRACK 56 (Practice 10, Activity 9)

Lisa: Good afternoon. I´m not satisfied with the
pharmacist that was working yesterday.
Seller: Oh, OK. Tell me why.
Lisa: It seems that you are not interested in
talking to me. Can I talk to your supervisor?
Seller: She’s not here at the moment.
Lisa: (hangs up the phone. It hears busy tone in
the phone)

TRACK 57 (Practice 10, Activity 18)

Lisa: Hello. I want to complain about something.
Seller: Good afternoon! Oh! I am terribly sorry
for the inconvenience. How may I help you?
Lisa: Well, I am very disappointed with the
service.
Seller: Oh, please continue. Tell me why you
feel that way so we can resolve this as soon as
possible.
Lisa: You see, the pharmacist sold me a bottle
of expired pills, that is why. I would like a full
reimbursement.
Seller: Oh, I apologize. We can give you the
money back or we can give you two new bottles.
I will also report this, so it doesn’t happen again.
Lisa: Thank you very much. I will accept the two
new bottles.
Seller: Very well. Can you give me your address
so we can send you the pills?
Lisa: Sure. Do you have a pen and paper to write
it down?

TRACK 58 (Practice 10, Activity 22)

Girl: Good morning! You are calling the eye
clinic. How may I help you?
Boy: Hello! mmm My name is José López and
I am calling because mmm I want to complain
about the glasses I got this morning. The thing is
that my sight is still terrible. Everything is blurry!
Besides, they pinch my nose. I don’t think the eye
doctor did a good job, so I want my money back.

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