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HOW TO WRITE A COMPLAINT Practice 10

Familiar and community environment
SOCIAL LANGUAGE PRACTICE: Express oral complaints about a product.

GobiernoUSA.gov

STEPS TO FILE A COMPLAINT
AGAINST A COMPANY

If you have problems with an item or service you purchased,
you have the right to complain. Use these steps to get started:

• Gather supporting documents, such as sales receipts,
warranties, contracts, and work orders from the purchase.
Also, print out email messages or logs of any contact
you've had with the seller about the purchase.

• Contact the seller, preferably in writing. You may be able to
solve the problem by contacting a salesperson or customer
service representative. If this doesn't work, contact a
supervisor or manager. If this still fails, try going higher
up to the national headquarters. To find the company's
customer service contact information, look for "contact us",
"customer service", "about us", or "terms and conditions".
Use the letter on the next page as an example.

• Contact third parties, if the seller fails to fix your problem.
File a complaint with your local consumer protection offices
or the state regulatory agency or licensing board that
has jurisdiction over the seller. Notify the Better Business
Bureau (BBB) in your area about your problem. The BBB
tries to resolve your complaints against companies.

• Seek legal help. You may use the legal system or through
an alternative dispute program, such as arbitration,
conciliation, or mediation.

Source: https://goo.gl/WmErya

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