Page 177 - @ccess 2 Student´s Book

For our complaint

23. Discuss the non-verbal language you could use if you are going to
complain in person. Look at the example.

to portray (v.):
proyectar
We have to be very careful with the fake (adj.): falso
gestures, since they can be misinterpreted. sketch (n.):
boceto
Definitely, we have to portray a firm but respectful
image, so the other person doesn’t feel threatened.

Yes, we have to pay attention to the way we
stand and how we place our hands

Things I know. Planning our product.
I agree, but we have to move
something, or else it will look fake.

• Draw some sketches of the non-verbal language you are going to use when

making your complaint.
• Add some notes to help you identify each gesture. Make your drafts here.

Notes
Sketch
» Raise your arms and hands to show that

you do not know what to do.

session 10

» Project an attentive expression, so the
other person knows they are being heard.

Continue this activity on the next page

176 Studentʼs Book / Practice 10