Page 175 - @ccess 2 Student´s Book

Continue Activity 18 below

Resignation
Indifference
Patience
Intolerance

Embarrassment
Disposition

For our complaint

19. Exchange ideas to come up with opening expressions to use in
Opening expressions Example:
your complaint.

• Write them in your notebook.
• Have the register in mind. Look at the example.

Opening expressions

1º interlocutor Good morning! You are calling the eye clinic. How may I help you?

Hello! My name is José López and I am calling because...
2º interlocutor
session 9 20. Make a diagram to record the words and expressions you will use in your

complaint. Look at the example.

Example:

ophthalmologist

pinch
glasses my nose

Repertoire
of words and
expressions
vision reimbursement

please

blurry too
heavy

174 Studentʼs Book / Practice 10