Page 174 - @ccess 2 Student´s Book
P. 174
18. With your teacher’s help, listen to the dialogue and do the following.
TRACK 57
• Say the expressions that transmit emotions aloud and then write them
on the board. Look at the example. session 8
Example:
Expressions that transmit emotions
I want to complain about something.
• Exchange opinions about each emotion transmitted in the expressions. Expressions used to talk about emotions
Look at the example.
When the salesman says, “Oh, please
continue,” he is empathizing with Lisa. He
shows that he cares about the customer.
Yes. She carries on with her complaint
because she feels understood.
• Classify in your notebook the expressions according to the emotion they express.
Look at the example.
Example:
Emotion Expression
Empathy Oh, please continue.
Concern We can resolve this as soon as possible.
• Add other expressions to the chart that are common when making a complaint.
Look at the example.
Example:
Emotion Expression
Empathy Oh, please continue.
Concern We can resolve this as soon as possible.
Anger I can’t believe this is happening!
Continue this activity on the next page
Studentʼs Book / Practice 10 173
