Page 172 - @ccess 2 Student´s Book

Continue Activity 12 below
Example:
I understand. No, I think it means
“Concerned” means “mad” It’s natural that you “worried”, otherwise he
because the salesman understands are concerned. would have said “angry”.
why she is feeling that way.

13. Discuss what the dialogue from track 54 was about. Look at the example.

Example:
I agree, but she didn’t call

I believe the pharmacist sold the pharmacy, she called the
Lisa expired pills and she called company that makes the pills to
get some that are OK to take.
them to complain.

pill (n.): píldora,
pastilla

14. Write in your notebook the expression that introduces a solution to the
problem on the board.

• Explain how you were able to identify it. Look at the example.
Example:

This suggests a solution to the I disagree. The phrase “free
problem, because the customer replacement” expresses the
is requesting something from “I expect a solution, since she wants a new
the salesman. free replacement.” bottle of pills that’s not expired
free of charge.

15. Read the following list of reasons for a complaint.

• Write some expressions to suggest a solution to the problem. Look at the example.
Example: session 6

Reason Expression to solve the problem

She gave you incorrect “Excuse me, you only gave me $45, I’m missing $5.”
change for a $100 bill.
You’ve been given the
wrong amount of oranges. Reasons

The scale does not show
one kilo.
The shirt is too small.

The brakes on the bike do
not work.

Studentʼs Book / Practice 10 171