Page 179 - @ccess 2 Student´s Book

25. Brainstorm some strategies you can use to influence the addressee of your
complaint. Look at the example.

Example:

Look...
What What
I mean is... do you
Strategies think if...?
Would to influence the
you addressee
consider...?

What
can I do
to...?

• Include one of these expressions in your complaint.

26. Make the final adjustments to your complaint.

• Assign roles for participation.
Adjust your complaint • Practice your complaint.
• Decide which attitude is the most appropriate for your dialogue and how you
should adjust your voice to be understood and reach an agreement.

• Adjust tone, intonation, speed, pauses and volume, according to the purpose of
your complaint.
• Check the following tips for speaking in public and decide which are useful for
expressing your complaint.

Tips

Speak naturally and be yourself.
session 12 Take a deep breath and trust yourself. It’s normal to be anxious.

If you forget a part of your complaint, take a look at your final version.

Relax. People who are listening to you usually won’t recognize if you’re nervous.

27. Express the complaint.

178 Studentʼs Book / Practice 10