Page 180 - @ccess 2 Teacher´s Book

Activity 21
• Go through the example
with students.
• Ask a couple of volunteers to
role-play the dialogue.
• Encourage students to do the
same and to start organizing the
information for their complaint.
• Help them to develop their
opening questions and to
decide if the ones they wrote in
Activity 19 work.
• Elicit what will come after, if they
will state the solution first or if
they want to explain the reason
for the call.
• Tell them to continue with the
rest of the complaint; if they
offered the solution first, they
should state the reason, and
vice versa.

Activity 22
• Play the track once. T
• Ask students questions such
as: “What it is going on?”, rack 58
“How many participants are
in the dialogue?”, “What
is the matter?”, “Why is he
complaining?”, “What do you
think will happen next?”

• Have students read the transcript of the dialogue in their book.
• Elicit the corrections made and how they improve the complaint.
• Encourage them to carry on the dialogue with what they imagine happens next.
• Tell students to rehearse their complaint and to provide feedback.
• Remind them to be respectful and to talk about their strengths and ways to improve their performance.
• Remind them to take notes so they can make the proper adjustments to the complaint.
• The CD icon will appear throughout the practice to indicate the activity the track is linked to. However,
remember the way we order activities is a suggestion and you may change them to suit the purposes you
established with your students.

Teacher’s Book / Practice 10 179