Page 167 - @ccess 2 Student´s Book

Practice 10 For Our Rights

Family and community environment
SOCIAL LANGUAGE PRACTICE: Express oral complaints about a product.

In this practice, you will learn to compose and express
Warm-up stage a verbal complaint about a product.

1. Look at the following pictures. Analyze which situations deserve (n.): queja
complaint
to be complained about and explain why. Look at the example. (v.): merecer
deserve
Things I know. Planning our product
chain (n.):
Example: cadena

Case 1 Case 2 Case 3

The bicycle is new and

it should have a suitable
session 1 needs all its parts in order
chain, this one is very big.
He should complain to the
seller, since the bicycle

to be ridden.

2. Ask a few classmates if they have had any problems with a product and how
they resolved them. Write their answers in the chart below.

Classmate 1 Classmate 2 Classmate 3

Product

Problem

Solution

166 Studentʼs Book / Practice 10