Page 168 - @ccess 2 Student´s Book

For Our Rights 3. Look at the chart below and read the activities you will complete in this

practice in order to learn how to complain about something. Remember to
Family and community environment tick each activity as soon as you finish it.
SOCIAL LANGUAGE PRACTICE: Express oral complaints about a product. Week 1 WARM-UP STAGE

Listen to
• Identify topic, addressee and purpose.
and explore
• Contrast attitudes of speakers.
complaints about
• Establish the reason for the complaint.
a product.
Week 2 BUILDING STAGE

Interpret general • Clarify the meaning of words.
meaning, main • Understand complaints.
ideas, and details • Compare expressions that suggest solutions.
of complaints. • Classify expressions.

Week 3 BUILDING STAGE

• Express reasons for and solutions to a complaint.
• Select a repertoire of words and expressions needed to
make a complaint, using an adequate register.
Compose • Define the information that will be in the complaint.
complaints. • Use strategies to influence the addressee and repair
failed communication.
• Reflect on the use of non-verbal language.
• Practice a complaint.
Week 4 CLoSURE STAGE-SoCIALIzATIoN session 2

Present the • Express complaints.
complaint. • Offer and receive feedback.

Evaluate the
process and
the product.

4. Listen to the dialogue on the track and do the following.
TRACK 54
• Discuss the purpose of the conversation. Look at the example.

The purpose of the phone call is to complain
about something. Topic, purpose, and addressee

I believe that they want to exchange some medicine.

In my opinion, they want to point out a problem.

Well, yes, but they have to make a complaint first.

Studentʼs Book / Practice 10 167