Page 171 - @ccess 2 Student´s Book

10. Draw the emoticon that represents the effect each expression can cause
(courtesy, friendliness, anger) in the box beside it.
courtesy
(adj.):
Symbology cortesia
Attitudes courtesy friendliness anger disculparse
to apologize
(v.):
mistake (n.):
error

To offer help: To express a complaint: To answer a complaint:
session 4 Can I lend you a I’m sorry to say I’m really sorry.
I apologize for the
I want to express
May I help you?
inconvenience...
my unhappiness
with...
hand with...?
I will do my best
Let me help you...?
not to repeat
this, but...
this mistake...
I’m angry about...
I’m sorry, but
there is nothing I
can do about it...

For our complaint

11. Record the reason for, the purpose of and the addressee of your complaint
in your notebook the chart like the one below. Look at the example.

Example:
Addressee
Reason Purpose the ophthalmologist

The glasses I got do not to get a reimbursement
work. My vision is still blurry.
General meaning Building stage glasses (n.): lentes

blurry (adj.): borrroso

12. Listen to the dialogue again.
TRACK 54

• With your teacher’s help, comment on the words you do not understand.
session 5 • Write the sentences that contain those words on the board, circle them and
• Listen to the track one more time and pay attention to those words and where they
are placed in the conversation.

discuss what you think they mean. Look at the example.

Continue this activity on the next page

170 Studentʼs Book / Practice 10