Page 170 - @ccess 2 Student´s Book

7. Write a list in your notebook of the words and expressions that allow you to
understand the topic and justifications for the complaint you heard before.
Look at the example. session 3

Example:

Word Medicine,

Expressions Was there any problem with the medicine?,

8. Listen to the track and discuss the reasons why the salesman hung Justifications
up the telephone. Look at the example. TRACK 55

Example: I believe he hung up because Lisa didn’t know hang up (v.):
how to solve the problem. colgar
yell (v.): gritar
rude (adj.):
grosero

I don’t agree. Lisa yelled at him and he didn’t like it.

9. Listen to the track and discuss why Lisa hung up on the salesman.
Look at the example.
TRACK 56
Example:
Yes, it seems that he didn’t
care about Lisa’s problem.
The salesman was very rude.

• Exchange opinions about the adjustments the interlocutors should make to have a
respectful conversation.
• Write them on the board. Look at the example.
empathize (v.):
Example: tener empatía

Adjustments

When talking When listening

Greet the other person. Listen attentively.

Change your tone of voice. Empathize with the other person.

Be nice. Let him or her finish.

Studentʼs Book / Practice 10 169