Page 171 - @ccess 2 Teacher´s Book

Practice 10

FOR OUR RIGHTS

Activity 1

• Tell students what they are
going to do in this practice.
• Allow some time for students to
scan the images.
• Ask them to describe the
images and to imagine what is
going on.
• Help them decide which cases
deserve a complaint from the
customer and to support their
points of view with a reason.
• Go to Track 60 and use the
visual resources to support your
teaching strategies.
Activity 2

• Encourage students to think
about the times they have had to
complain about a product.
• Model the activity by starting
with an example of your own.
• Tell to talk about the solutions
they suggested or that the
salesperson proposed.

170 Teacher’s Book / Practice 10